Automates Automates #19 - The one who makes all the change
Feb 27, 2025
Jana Blount, a legal innovation consultant who previously led change strategy at DLA Piper, shares her insights on driving radical change in the legal industry. She discusses the distinction between radical change and innovation, emphasizing the impact of design thinking on problem-solving. Jana expresses her distaste for the term 'just' in budgeting, advocating for tech tools to access existing strengths to foster greatness. She believes AI should facilitate meaningful change in law, not just financial gain, and highlights the importance of strong client relationships.
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The Changemaker Title
- At DLA Piper, defining "radical change" and the Changemaker title took considerable time.
- This deliberate process signaled a commitment to true change, both internally and externally.
Radical Change vs. Innovation
- True innovation requires rethinking entire practices or business offerings, not just 10% improvements.
- Real innovation often happens in dedicated R&D environments, separate from BAU operations.
Design Thinking's Impact
- Design thinking's empathy, ideation, and prototyping stages help uncover unvoiced client needs.
- Using design thinking can radically shift a law firm's culture and client interactions.