Building Meaningful Client Relationships

Change maker Jana Blount is our guest on this episode of Automates. Jana reflects on the opportunity she was given to embed a culture of radical change at DLA Piper, and how she has taken that forward into her own consulting business. 

The podcast covers:

• The concept of radical change vs the more commonly used term 'innovation'
• The definition of design thinking
• The aha moment of using design thinking to shift how people in a law firm thought about problems
• Jana's distaste for the word 'just' when it comes to 'just' a line item in a budget!
• The importance of allowing tech tools access to your 'good', to allow them to generate the 'great'
• The belief that AI and technology should be used to drive meaningful change in the legal profession, not just to make more money