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AI and the Future of Work
Armen Berjikly, CTO @ BetterUp, On Using AI to Unlock Human Potential
Aug 5, 2024
49:08
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Armen Berjikly, a serial entrepreneur and CTO at BetterUp, discusses the pivotal role of AI in enhancing human potential. He shares insights from his Stanford research on the emotional interplay between technology and human connection. Armen delves into his companies, exploring how they improved employee experience. He emphasizes the importance of AI recognizing emotions to better support workplace dynamics and personal growth, advocating for a future where technology democratizes coaching and enhances well-being.
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Quick takeaways
- Integrating emotional intelligence into technology can transform human-machine interactions, enhancing user engagement and overall workplace efficiency.
- The workforce is divided into 'Pilots' who embrace technology and 'Passengers' who feel overwhelmed, impacting productivity and engagement dramatically.
Deep dives
The Role of Emotions in Technology
Technology should serve to enhance human capabilities, yet often people find themselves working for technology instead of it working for them. By integrating an awareness of human emotions into technology, machines can become better aligned with user needs, improving overall efficiency. Acknowledging the emotions of users allows algorithms to be more responsive and helpful, creating a more fulfilling interaction between humans and machines. This could equip technology to better understand and cater to the signals and preferences of its users.
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