Connectivity Series: Understanding How Travel Advisors work with Tour Operators
Mar 10, 2025
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Evan Frank, CEO of Fora Travel and former CEO of Context Travel, shares insights on the changing dynamics in the travel industry. He discusses how travel advisors are evolving into modern, relatable figures, leveraging social media and relationship-building skills. The importance of multichannel distribution and personal branding for tour suppliers is highlighted. Evan also emphasizes proactive planning in travel experiences, showcasing how technology reshapes the connection between advisors and operators in this post-COVID landscape.
Evan Frank highlights the transformation of travel advising post-COVID, emphasizing the rise of independent contractors and the interconnected community of advisors.
The podcast underscores the significance of multi-channel distribution strategies for tour operators, urging them to diversify their outreach beyond just OTAs.
Deep dives
Evan Frank's Entrepreneurial Journey in Travel
Evan Frank describes his path as an entrepreneur in the travel and hospitality industry, where he initially co-founded One Fine Stay, a pioneer in the short-term rental sector. Unlike Airbnb, One Fine Stay operated as a hotel management company for homes, taking care of guest experiences while providing brand recognition for homeowners. This experience highlighted the challenges of distribution and marketing, leading to increased interest in working with travel agents as a vital channel for reaching customers. Frank later joined the tour and activities business Context Travel, where he applied insights from One Fine Stay to enhance distribution strategies, ultimately shaping his current venture, Fora.
The Modern State of Travel Advisors
The podcast emphasizes the evolving landscape of travel advising, particularly post-COVID, where the notion of travel agents has become more relevant yet misunderstood. Many advisors now work as independent contractors, leading to a fragmented but highly networked community able to share valuable insights and recommendations quickly. Frank notes that clients typically do not pay more to utilize a travel advisor, which should enhance their overall travel experience. The growth in freelance travel agents represents both a challenge and an opportunity to modernize the advisor experience, actively engaging with clients beyond traditional paradigms.
Innovations in Travel Advising
Fora focuses on creating a modern agency experience by allowing individuals to engage in travel advising on a part-time or full-time basis, thus democratizing the profession. They offer extensive training resources tailored to different learning styles, fostering growth within their advisor community. Central to their approach is building a strong network where advisors can share tips and experiences, enhancing their collective ability to serve clients effectively. Their all-in-one platform also provides essential tools for bookings, marketing, and communication, streamlining the advisor's workflow and elevating their professional capabilities.
The Importance of Distribution Strategies
Frank discusses the critical importance of multi-channel distribution strategies in the competitive travel landscape, noting the dominance of OTAs. For travel providers, relying solely on OTAs is a precarious approach; instead, they should explore diverse avenues like influencer partnerships and direct customer engagement to maximize reach. The expansion of the advisor network has made it easier to tap into new client bases, requiring providers to remain proactive in promoting their unique offerings. By understanding where bookings originate and actively engaging with travel advisors, providers can strengthen their market presence and attract clientele more effectively.
As we continue our connectivity series, we look at the landscape of B2B sales for tour operators as it evolves thanks to new technology, connectivity, and companies changing how travel is sold.
Evan Frank has been the CEO of a tour company (Context Travel), founder of a short-term rental pioneer (onefinestay), and is no co-founder of Fora Travel, leading the charge at reimagining the role of the travel advisor, updating it with new technology and a brand that suits a new demographic of advisor today.
How Evan's seen the evolution of B2C and B2B distribution as a tour operator
The evolving landscape of travel advisors, especially post-COVID.
Discussion on the importance of multichannel distribution.
Building a modern, networked community of advisors.
Tips for tour suppliers to connect with travel advisors.
The importance of networking and being proactive.
The importance of building a personal brand and relationships.
If you're interested in this potential sales channel for your business, this is a must-listen.