Property Management Business

36. When to Stop Following the Process with Jordan Muela of LeadSimple

Oct 8, 2024

Join Jordan Muela, CEO of LeadSimple, a property management tech innovator and serial entrepreneur, as he discusses the importance of balancing processes with personal judgment in property management. He shares his journey from landscaping to leadership and emphasizes the need for motivation and accountability within teams. Discover how to navigate unexpected situations, the role of technology in enhancing operations, and the significance of foundational principles over tech. Jordan offers valuable insights on structuring your business for success.

54:03

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Episode guests

Jordan Muela

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Quick takeaways

Finding the right balance between following processes and exercising judgment is essential for effective property management.

Property management companies should wait until they reach significant growth before implementing complex structured processes.

Selecting a suitable market and promoting clarity on success metrics are crucial for new property management ventures to thrive.

Deep dives

The Role of Process in Property Management

A property manager must strike a balance between following documented processes and exercising personal judgment. While having structured processes is beneficial for consistency and efficiency, there are times when managers should step outside these frameworks based on situational nuances or to address unexpected challenges. For instance, Jordan Moyla emphasizes that strict adherence to process can lead to bureaucracy and bottlenecks, particularly when it prevents responsive action in unpredictable circumstances. He advocates for developing processes that prioritize throughput, allowing for flexibility and adaptability while still outlining essential guidelines.

Intro

2min

From Landscaping to Leadership: A Journey in Property Management

17min

Fostering Accountability and Motivation in Teams

8min

Balancing Processes in Property Management

15min

Enhancing Property Management Skills Through Collaborative Learning

2min

Understanding the Role of Technology in Enhancing Business Processes

3min

Commitment over Technology in Property Management

4min

The Power of Proactive Structuring in Business

2min

Ever wondered when it's okay to break the rules and step outside your established processes? In this episode, Marc sits down with Jordan Muela of LeadSimple to explore the delicate balance between processes and judgment in property management.

Discover Jordan's entrepreneurial journey, the importance of cycles and fascination in business, and his expert advice on starting and scaling a property management company. Learn how to identify the right location, establish key principles for success, and align incentives to create a motivated and engaged team.

Gain valuable insights from a seasoned entrepreneur on navigating the complexities of property management, building a successful company, and fostering a thriving team.

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This podcast is produced by Two Brothers Creative 2024.