In this episode, Tim and Derek dive into the importance of standards and values in contracting and business. They discuss why following through on commitments, celebrating wins, and maintaining high expectations can make or break a contractor’s success. Derek shares a personal experience about receiving an industry award and how it highlighted the difference between meaningful recognition and empty gestures. The conversation explores how setting and upholding standards impacts business relationships, team morale, and overall success.
In this episode, Tim and Derek discuss:
- The frustration of contractors and vendors not following through on their commitments
- Why so many business owners make things harder than they need to be
- Derek’s experience winning a Contractor of the Year award—twice—and why recognition should be meaningful
- The impact of broken processes on job timelines, customer satisfaction, and profitability
- The trickle-down effect of poor communication and lack of accountability in business
- How celebrating wins can create a positive, motivated company culture
- Why setting high standards and expectations for your team leads to better results
- The importance of aligning with people and businesses that share your values
Resources:
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The Contractor Fight with Tom Reber