The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

462. The Power of Saying No with Vanessa Patrick

11 snips
Jan 14, 2025
In this enlightening discussion, Dr. Vanessa Patrick, a marketing professor and bestselling author, explores the empowering art of saying no. She dives into the psychological barriers that lead us to say yes when we want to refuse, emphasizing the need for personal policies. Vanessa introduces her ART framework—Awareness, Rules, and Totality of Self—to help listeners cultivate boundaries. Discover how declaring 'I don’t' instead of 'I can’t' can transform decision-making and promote personal and professional fulfillment.
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INSIGHT

Effective "No"

  • Saying "no" effectively is crucial, even for those comfortable with refusal.
  • It prevents burning bridges and fosters stronger relationships.
INSIGHT

Drivers of "Yes"

  • Two drivers make us say "yes" when we want to say "no": concern for relationships and reputation.
  • We prioritize being liked and appearing competent, hindering authentic responses.
ADVICE

Don't vs. Can't

  • Replace "I can't" with "I don't" to convey empowerment and control.
  • "I don't" discourages negotiation and promotes a firm stance.
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