How Trust Works

Peter H. Kim, a leading authority on trust repair and professor at USC’s Marshall School of Business, dives deep into the intricacies of trust. He discusses how belief systems shape perceptions of apologies and the hurdles involved in rebuilding broken relationships. The conversation reveals that we often start with a baseline of trust, complicating how violations impact interactions. Kim emphasizes the crucial roles of competence and integrity in mending trust, and the societal implications of differing ethical perspectives in this intricate process.