Toolbox for the Trades Data-Driven Growth and IT Crisis Management in the Trades
Feb 25, 2025
Elliot Palmer, Chief Technology Officer at The Eco Plumbers, shares his expertise in data-driven decision-making and IT crisis management, drawing from his extensive retail experience. He discusses how transparency fosters a better workplace culture and highlights the significance of preparedness for IT emergencies. Elliot dives into actionable strategies for performance optimization and underscores the potential for IT opportunities within the service industry. This insightful dialogue sheds light on the transformative power of technology in the trades.
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Early Trades Experience
- Elliot Palmer's introduction to the trades came through his father's well service business.
- He assisted with tasks like retrieving tools and eventually digging ditches.
Retail to Trades
- Elliot's retail experience translates to the trades because the core metrics are similar.
- Whether selling underwear or home services, key data points like transactions and conversion rates remain relevant.
IT Emergency Preparedness
- Prepare for IT emergencies by having backups and processes in place.
- Manual backups and alternative communication methods are crucial during outages.