Toolbox for the Trades
Data-Driven Growth and IT Crisis Management in the Trades
Feb 25, 2025
Elliot Palmer, Chief Technology Officer at The Eco Plumbers, shares his expertise in data-driven decision-making and IT crisis management, drawing from his extensive retail experience. He discusses how transparency fosters a better workplace culture and highlights the significance of preparedness for IT emergencies. Elliot dives into actionable strategies for performance optimization and underscores the potential for IT opportunities within the service industry. This insightful dialogue sheds light on the transformative power of technology in the trades.
14:30
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Quick takeaways
- Data-driven decision-making and daily reporting are crucial for optimizing performance and identifying operational inefficiencies in the trades industry.
- Fostering a transparent culture by displaying performance metrics enhances team engagement and accountability, leading to improved organizational success.
Deep dives
Identifying Problems in the Trades
The core issues in the service industry can typically be categorized as people problems or process problems. Understanding this distinction is crucial for effective management and operational success. By analyzing performance reports, businesses can quickly identify whether the difficulties stem from a lack of staff engagement or inefficiencies in procedures. Such insights empower leaders to address issues promptly, ensuring smoother operations and enhanced productivity.
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