S9 E6: The Cheesecake Factory Menu of DTC with Cody Plofker
Aug 28, 2024
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Cody Plofker, CMO of Jones Road Beauty and a close friend of Nik, dives into the world of direct-to-consumer strategies. They discuss the complexities of marketing attribution and the importance of controlled tests for assessing ad performance. Cody shares insights on building creative teams and optimizing customer journeys. As Black Friday approaches, he reveals innovative strategies, including customization opportunities and ambitious sales goals. Join them for valuable tips on reaching new audiences using TikTok and Reddit!
Incrementality in marketing emphasizes assessing the true effectiveness of advertising campaigns through controlled experiments rather than traditional attribution models.
Building an in-house creative team allows brands to enhance efficiency, tailoring creative output closely to brand goals with versatile skill sets.
Deep dives
Understanding Incrementality in Marketing
Incrementality in marketing measures the effectiveness of advertising by determining which conversions would have occurred without specific ads. It contrasts with traditional attribution models that assign credit based on measurable interactions, which can result in inflated performance metrics. For instance, a coffee shop may attribute sales to an outdoor sign without acknowledging that many customers would have visited without seeing it. By using controlled experiments to gauge true impact, marketers can discern the actual value of their campaigns and optimize their strategies accordingly.
Building an Effective Creative Team
Developing an in-house creative team can offer significant advantages over relying on external agencies, especially for brands focusing on efficiency. By assembling a tight-knit group, comprised of versatile roles, businesses can tailor their creative output to align closely with brand goals. Initial investments should be made carefully, prioritizing hiring individuals with a range of skills in design, video editing, and strategy to foster creativity and quick turnaround times. This approach not only saves costs but also enables constant refinement of marketing assets as the team becomes more integrated into the brand's mission.
Optimizing Holiday Strategies for E-Commerce
As the holiday shopping season approaches, brands need to strategize effectively to capitalize on the increased consumer spending. This includes extending promotional periods and ensuring sufficient inventory to meet anticipated demand, as highlighted by previous successes with limited-time offers. Companies should analyze past performance to identify successful tactics, such as customer engagement and tailored email campaigns, and should actively fill the marketing funnel leading up to major sales events. By focusing on preparation and testing new strategies, brands can enhance their execution and maximize revenue during peak shopping times.
Leveraging Post-Purchase Upsells
Implementing post-purchase upsells can significantly boost revenue for e-commerce businesses, as demonstrated by the positive impact seen among various brands. Tools like Aftersell not only facilitate upselling but also provide opportunities for network offers, partnering with well-known brands to provide exclusive deals. This strategy elevates the shopping experience and encourages additional purchases post-checkout, often translating into higher average order values. By integrating these methods, brands can effectively capitalize on the moment after a purchase when customers are already engaged with their products.
Ready for a rapid-fire round of questions about DTC as big as The Cheesecake Factory menu?
CMO of Jones Road Beauty and Nik’s X-Mutual-turned-IRL-friend Cody Plofker is back on the pod—and they’re talking about incrementality, building creative teams, and more. What should you look for in building a team? What’s attribution and why is it click-based? Is Cody frugal or cheap?
Then, Nik chats about how he uses TikTok and Reddit to understand new audiences. How can we reach new people? What do they care about compared to our current market?
Plus, Cody reveals how Jones Road is gearing up for Black Friday, with new strategies, customization opportunities, and setting realistic (but BIG) sales goals.
And don’t forget to check out Nik’s helpful hacks here:
AfterSell empowers businesses to maximize their revenue potential with upsell, cross-sell, and post-purchase engagement solutions. Our data-driven tools and seamless integrations help you transform customer interactions and boost revenue effortlessly.
And if you’re looking for an instant stream of on-demand DTC gold, check out the Limited Supply Slack Channel for Nik’s most unfiltered, uncensored thoughts.