66. Win More Clients Using Google Reviews With Nick Waldner
Jan 20, 2025
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Nick Waldner, a second-generation real estate agent, shares his journey of transforming client experiences into a powerhouse of nearly 2,000 five-star Google reviews. He discusses the shift from Zillow to Google for client acquisition and reveals his strategies for mastering online reviews. Nick emphasizes delivering five-star experiences as a competitive edge and illustrates how effective communication can drive success. Additionally, he highlights the importance of balancing family life with a demanding career through thoughtful daily rituals.
Nick Waldner attributes his real estate success to exceptional customer service, emphasizing remarkable communication and anticipating client needs to foster loyalty.
His strategic approach to accumulating nearly 2,000 Google reviews includes incentivizing team members and simplifying the review process for clients.
Deep dives
The Journey to Real Estate Success
Nick Waldner, a successful real estate agent running a team that achieves over $180 million in volume, shares his unconventional entry into the industry. Initially a beach salesman, he gained invaluable experience in handling rejection and persistence, which later benefitted him in real estate. Transitioning from running a successful Cold Stone Creamery franchise to real estate, Nick realized the limitations of seasonal sales and sought a more lucrative career path. His early experiences taught him that hard work and determination are crucial for overcoming barriers and achieving success.
Building a Five-Star Consumer Experience
Waldner emphasizes the importance of exceptional customer service as the foundation of his thriving real estate business. He believes that to secure client satisfaction and loyalty, agents must provide remarkable communication, anticipate potential issues, and ultimately 'wow' clients with their service. This commitment to a five-star experience leads to positive word-of-mouth and referrals, crucial in a competitive market. The consumer experience is not only about delivering quality service but also effectively marketing that experience to the wider community.
The Google Review Strategy
A significant aspect of Waldner's success stems from his strategy to gather Google reviews, ultimately amassing nearly 2,000. He asserts that online reviews serve as powerful social proof that can greatly influence potential clients' decisions. Key elements of his approach include ensuring that team members are incentivized through bonuses for receiving reviews and establishing open lines of communication with clients. Waldner stresses the importance of making it easy for clients to leave reviews, providing a streamlined process that encourages feedback and strengthens online presence.
Creating a Sustainable Review System
Waldner outlines a systematic approach to cultivating and maintaining a substantial number of Google reviews. This involves not just incentivizing positive experiences but also continuously measuring success and setting expectations for clients. He emphasizes the need for collaboration within the team, with everyone playing a role in achieving the collective goal of positive reviews. This ongoing focus on both customer experience and review generation not only enhances business reputation but also ensures a steady influx of new clients, further solidifying Waldner’s market position.
What is Nick Waldner’s secret to dominating his market and building an unbeatable online reputation? Client reviews backed by a relentless focus on the consumer experience. Running a team that produces $180 million annually, Nick has cracked the code on delivering an exceptional customer experience all while receiving nearly 2,000 five-star Google reviews.
Nick Waldner is a second-generation real estate agent and has pioneered the use of online reviews as a lead gen model. His team consistently ranks as one of the top-performing in the country. He’s here to share the systems and strategies that make him an industry leader.
Nick Waldner’s success is rooted in his unwavering commitment to delivering exceptional service and empowering his clients to share their experiences online. Whether you’re looking to grow your reviews, improve systems, or balance work and family, this episode is packed with actionable insights you won’t want to miss.
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