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McKinsey Talks Operations

Generative AI in Operations: Capturing the value

Nov 27, 2023
Explore the game-changing potential of generative AI in operations, including automating complex processes, productivity boosts, system considerations, and successful integration. Discover the opportunities and challenges in product development, the rapid expansion of generative AI, scaling new technologies, and recommendations for bringing Gen AI to organizations.
21:44

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Quick takeaways

  • Generative AI has the potential to automate complex processes in collaboration, management, and handling complex data, creating significant value across industries.
  • JANAI, at the intersection of AI and natural language processing, opens up possibilities for innovation in various industries and functions, but also comes with risks related to model bias and intellectual property that can be mitigated by guiding the machine's prompts and addressing ownership and data safety concerns.

Deep dives

The Potential of JANAI in Operations

JANAI, or generative AI, has the potential to automate processes that were hard to optimize in the past, particularly in collaboration, management, and handling complex data. According to McKinsey's research, around 50% of typical activities in these areas can now be automated by JANAI. This automation can create significant value across industries and functions, potentially reaching 3.5 to 4 trillion in value, akin to the GDP of the UK. Specific examples include a 50% productivity increase in software coding, as well as applications in product development, program management, procurement, and supply chain management.

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