
Generative AI in Operations: Capturing the value
McKinsey Talks Operations
Scaling New Technologies and Methodologies: Overcoming Pilot Purgatory
This chapter explores the difficulties organizations encounter when scaling new technologies or methodologies, including the concept of 'pilot purgatory'. It emphasizes the need for a business-led mindset, involving people in the change journey, and making early decisions to ensure safe and scalable technology usage.
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