How to Be Awesome at Your Job 1031: Mastering Virtual Communication with Andrew Brodsky
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Feb 10, 2025 Andrew Brodsky, an award-winning professor and virtual communications expert, shares insights on enhancing your virtual communication skills. He introduces the PING framework, emphasizing clarity and responsiveness in digital interactions. Andrew discusses the nuances of nonverbal cues in text and the overlooked effectiveness of video calls. He also highlights the importance of balancing AI's role in communication while maintaining a personal touch, alongside amusing tales of multitasking mishaps in the workplace.
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Hidden Nonverbal Cues
- We convey more nonverbal information in text-based communication than we think.
- Typos, time of day, and emojis add layers of meaning to our messages.
Key & Peele Sketch
- Andrew Brodsky uses a Key & Peele sketch in his class.
- It demonstrates escalating misunderstandings in virtual communication.
Interpreting Messages
- We interpret digital messages with our own emotional filters.
- Like tapping a song, the sender's intent might be clearer to them than the receiver.
