
Service Design Show How Rituals Can Transform Your Services / Ted Matthews / Episode #170
Mar 2, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Introduction
00:00 • 3min
Selling Serves Down With Confidence Program
02:52 • 3min
What's Your Current Role as a Services Designer?
06:00 • 2min
Five Questions to Get to Know You
07:38 • 2min
The Face of the Nile
09:11 • 3min
Design Material - Rituals as a Design Material
12:16 • 5min
The Difference Between Rituals Routines Habits
17:07 • 2min
The Intentionality of Rituals
19:35 • 2min
Using Rituals to Enhance Service Experiences
21:31 • 5min
Is There a Role for Rituals in Services?
26:59 • 5min
Is Ritual a Way to Increase Value Perception?
32:27 • 5min
Is There a Call for These Extraordinary Experiences?
37:54 • 3min
Do I Need Rituals With My Insurance Company?
41:01 • 4min
Are There Any Ethics Around Nudging?
44:44 • 3min
Designing for Meaningful Experiences
47:53 • 3min
The Most Common Question I Get as a Designer
50:35 • 2min
What Are the Materials of Service Design?
52:23 • 2min
Is There a Good or a Bad Point for a Transition?
54:18 • 2min
Selling Service Design With Confidence Program
55:53 • 2min
