What Customers Want

Jordan, founder of Rosie, and Brian, an entrepreneur known for his SaaS endeavors, dive into the complexities of customer communication and software development. They discuss the balancing act between self-serve and guided user experiences, emphasizing the importance of refining UI post-MVP. AI solutions for customer service take center stage, revealing innovative strategies and subscription model successes. The conversation also covers project management tools and innovative features tailored for coaching platforms, showcasing a commitment to user feedback and enhancing customer satisfaction.