Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Introduction
00:00 • 2min
The Importance of Focusing on Details
01:35 • 2min
Tony Triola: The Mayor of Insurance
03:10 • 2min
How to Introduce Tony Triola to Liberty Mutual
05:09 • 3min
The Director of Strategic Supplier Management at Liberty Mutual Insurance
07:42 • 5min
The Journey of a Claims Guy
12:58 • 2min
Strategic Initiatives and Farmers' Insurance
14:42 • 2min
The Importance of Having a Professional Organization
17:11 • 4min
The Importance of Collaboration in the Insurance Industry
20:48 • 4min
The Impact of Technology on Property Insurance
24:43 • 4min
The Effect of Customer Satisfaction on Customer Experience
28:28 • 2min
The Opportunity to Use Technology to Deny a Claim
30:42 • 5min
The Future of Property Insurance
35:31 • 2min
The Future of Insurance
37:40 • 2min
The Advantages of Contractual Point of Sale
39:17 • 5min
The Future of Insurance
43:48 • 3min
The Future of Insurance
47:11 • 6min
The in-Shirt Tech Bubble
52:49 • 5min
AI and Machine Learning: The Future of Insurance
57:23 • 2min
The Future of Property Claims
59:04 • 2min
The Future of Claims
01:01:19 • 4min
The Importance of Collaboration in Insurance
01:05:20 • 3min
The Future of Self Service Claims
01:08:04 • 2min
The Future of Self Service Claims
01:09:34 • 4min