FNO: InsureTech

In this episode, FNO: InsureTech hosts a conversation with Spencer McInvaille, Director of Digital Forensics at Envista Forensics, to examine the expanding role of digital evidence in insurance investigations. The discussion explores practical methods for extracting and interpreting data from everyday devices—such as cell phones and vehicles—to assist with claims validation. Listeners gain a measured perspective on how location information, privacy considerations, rapid advancements in technology, and evolving threats like AI-manipulated imagery intersect in contemporary claims handling. Key Highlights Comprehensive overview of digital forensics as applied in the insurance space, with emphasis on how cell phones, computers, and vehicle data are leveraged to answer critical questions in claims and litigation. Practical applications of digital location data: Spencer explains how investigators may use cell phone and carrier records to determine an individual’s whereabouts during an alleged loss and support or refute policyholder narratives. Data privacy, security, and generational perspectives are addressed together—touching on device security practices, informed consent, differences in comfort levels across age groups, and the realities of data retention and access. Discussion of connected vehicle data and the volume of information modern vehicles and rentals may store; Spencer references an “Inside Edition” segment that illustrated data retrieval capabilities, noting this as a demonstration of industry techniques rather than proprietary information. Examination of artificial intelligence in the investigative process—Spencer discusses both the use of AI to manage large digital datasets and the growing need to detect manipulated images or synthetic media; only general capabilities are described, with no specific product endorsements or recommendations. Guidance for insurance practitioners and the public on applying basic device security measures, understanding personal data tradeoffs, and responding swiftly to preserve evidence following an incident.

Rob Beller and Lee Boyd are joined by Amrish Singh, CEO and Co-founder of Liberate, for a detailed look at how Liberate’s AI-powered agent, Nicole, is redefining intake and service for insurance carriers and agencies. Nicole automates not just first notice of loss (FNOL), but also handles ongoing service requests—including endorsements, ID cards, and claim status—across phone, SMS, and email channels. Amrish walks through the platform’s insurance-focused approach, its blend of technical and domain expertise, and the impact of standardized, always-on service that parallels human performance.   Key Highlights:   Nicole, Liberate Innovations’ AI agent, manages FNOL intake and a range of service tasks (such as endorsements and ID card delivery) across voice, SMS, email, and chatbot, providing support around the clock.   The platform natively integrates with core systems including Guidewire and others, emulating a human staff member’s ability to read from and write data to existing insurance technology—without requiring a “rip and replace.”  Nicole delivers service consistency organization-wide: every customer receives the same empathetic, informed interaction, at parity with human agents (currently performing at the 72nd/73rd percentile compared to people), and can handle unlimited simultaneous requests—crucial during catastrophe-level surges.   Liberate requires that Nicole always disclose to customers that she is a virtual agent or AI, supporting responsible transparency—Amrish notes about 18–22% of customers initially want to speak to a human, but comfort increases with experience.   Human supervisors use Liberate’s “AI Supervisor” tool to review and rate every Nicole conversation, from claims intake to service calls, providing feedback for systematic, measurable quality improvements.   Automation is limited to non-licensed activities and data gathering; Nicole surfaces relevant data for functions like SIU but does not make claims or fraud determinations—those remain strictly with human professionals.   The future vision: insurance operations where a small human team coordinates with scalable AI agents to support efficient, standardized, and compliant service, enabling carriers to reduce costs and refocus on promise and trust.

Scaling claims operations while harnessing AI, automation, and real adjuster insights is not easy but Branch is doing just that. Returning for a second time to FNO: InsureTech, Chief Claims Officer Charlie Wendland provides an in-depth update on how Branch’s claims team has intentionally built and evolved a fully in-house claims process focused on solving genuine adjuster pain points rather than chasing flashy tech trends. This episode explores how Branch leverages voice powered AI for FNOL, sophisticated fraud detection techniques, and large language model driven letter generation to streamline workflows. By involving adjusters closely in pilot programs, Branch ensures technology adoption is practical, meaningful, and impactful, pushing the boundaries of what a modern claims team can achieve.  Key Highlights: Branch is a fully licensed insurance carrier operating as a reciprocal exchange. It bundles auto, home, and renters’ policies with an emphasis on speed and simplicity. The claims operation was built in-house and scaled through intentional, metrics driven process design prioritizing results without dramatically increasing headcount. First Notice of Loss (FNOL) is largely handled via Liberate’s voice powered AI. Fewer than 30% of FNOL submissions route to a human, and that number continues to decline as users opt into self-service. Fraud detection measures include checks for duplicate images and photos pulled from the internet. These filters help fast-track genuine claims and reduce investigation lag. Branch uses large language models via its “Letter Gen” tool (developed with Kyber) to automatically draft state specific coverage letters, which are then reviewed by adjusters saving time without sacrificing accuracy. Adjusters are included in pilot testing for every new tech rollout. Their feedback directly shapes how tools are adopted and refined creating a smoother, more meaningful change management process.  Quotes: “We built our claims operation from the ground up, focusing on efficiency metrics at every step so we could scale without just adding bodies.” — Charlie Wendland “Fraud detection isn’t just about flags it’s about giving our adjusters confidence that clear claims can move faster through the system.” — Charlie Wendland “We’re not using technology to replace humans we’re using it to relieve them of rote tasks so they can focus on what matters complex problem-solving and real customer care.” — Charlie Wendland 

Ever wondered how AI is transforming the insurance industry? In this episode of the FNO: InsureTech podcast, hosts Rob Beller and Lee Boyd welcome back Robin Roberson for her second appearance—this time as President and Co-founder of Agentech. Robin shares her entrepreneurial journey and dives into how Agentech’s cutting-edge AI is shaking up insurance claims. Get ready for insights, surprises, and a jaw-dropping stat about AI’s impact that’ll make you hit play!  Key Highlights  • Robin’s entrepreneurial spark: Yarn belts to WeGoLook to Agentech, a trailblazing journey.  • Agentech’s Oklahoma roots: $3 million seed round fueling an AI-driven claims revolution.  • Agentech AI’s edge: Digital coworkers outsmarting traditional AI in claims workflows.  • Automation breakthroughs: Damage reports and file reviews streamlined by AI tools.  • Snapsheet partnership: Agentech’s tech supercharging adjuster productivity by 4X.  • Insurance’s future: Agentech’s potential to reshape carriers, TPAs, and beyond.  Notable Quotes  • “Agentech's AI isn’t prompt-based; it’s like digital coworkers achieving goals autonomously, making adjusters’ lives easier.” — Robin Roberson  • “We’re not replacing adjusters; we’re giving them a team to handle mundane tasks so they can focus on complex decisions.” — Robin Roberson  • “Stealth mode let us refine our tech with design partners, ensuring it was market-ready before we announced it.” — Robin Roberson  • “Our tech has cut claims costs by 67% and boosted productivity 4X—it’s a game-changer for insurance.” — Robin Roberson 

In this latest episode of the FNO: InsureTech Podcast, we reconnect with Tony Triola, Head of Ecosystem & Partnerships at Verisk. Joining us for the fourth time, Tony shares pivotal insights on the growth of claims processes and ecosystem integration. Discover how Verisk is redefining the insurance landscape by streamlining integrations and facilitating innovation across the industry. This episode is a must-listen for anyone interested in the future of Insuretech and data-driven solutions. Key Highlights: Introduction of Verisk's extensive role in global insurance data and analytics. Tony Triola discusses the transformation from claims automation to ecosystem-driven solutions. Insights into Verisk's open ecosystem strategy, promoting connectivity and integration across various technologies. Exploration of how Verisk is standardizing integration processes for startups and established companies alike. Discussion on the significant role of AI in shaping future claims processes and ecosystem connectivity. Quotes: "We have never been closed, but until about a year and a half ago, we didn't prioritize opening." - Tony Triola "It all starts with making sure the process is better, faster, and more efficient." - Tony Triola "If you really think about it, we don't have a solutions problem. We have a connectivity problem." - Tony Triola

In this episode, we meet Amy Cooper, the dynamic CEO and Founder of RISE®, a professional organization championing the next generation of insurance leaders. As RISE celebrates its eighth anniversary, Amy shares the journey from inception to becoming a global community with nearly 7,000 members across 12 countries. Join us as we discuss the vital role of leadership, mentorship, and education in addressing the insurance industry's talent gap and how RISE® is transforming careers with innovative solutions. Key Highlights: —Discover the origins of RISE® and how it supports rising insurance professionals through leadership and mentorship programs designed to bridge the industry's talent gap. —Learn about the innovative mentorship program by RISE® that pairs individuals cross-functionally to enhance professional growth and development. —Hear how RISE® is altering the traditional image of the insurance industry by utilizing social media and interactive events to attract new talent. —Understand the significance of RISE®'s educational initiatives like the Leadership Summit and Awards Gala, which aim to develop leadership skills at every career stage. —Explore the impact of RISE®'s DEI initiatives, including scholarship programs for underrepresented students aspiring to join the insurance sector. Quotes: —"If I can't find a young professionals group, I guess I'll just start one." – Amy Cooper —"We are the next step for students to get an internship, get a job, get connected, network, and grow their skills." – Amy Cooper —"Insurance really opens you up to that—a global economy." – Amy Cooper

In this episode of the FNO InsureTech Podcast, hosts Rob Beller and Lee Boyd interview Paul Vacquier, the founder and CEO of Beagle Services. Beagle Services is on a mission to tackle the pervasive problem of non-weather water damage claims by leveraging technology and installation services. Paul shares the innovative approach Beagle takes in working with insurance carriers and agents to deploy automatic water shutoff systems, fostering more effective loss prevention. Tune in to discover how Beagle's solutions are setting new standards in risk management and client engagement. Key Highlights: • Paul Vacquier discusses the significance of non-weather water damage, a leading cause of preventable homeowner insurance claims. • Beagle Services serves as a critical last-mile solution, helping install and deploy water shutoff and sensor technologies. • The podcast explores the evolution of insurance technology and Beagle’s role in facilitating technology adoption. • Focus is given to customer touchpoints and how Beagle collaborates with carriers, agencies, and homeowners. • Insight into future trends in the InsureTech space and the pivot from risk mitigation to revenue generation. Quotes: • "Beagle is focused on prevention of non-weather water damage claims. It’s the largest loss cause that's preventable for homeowners insurers." – Paul Vacquier • "Who's going to actually do it? Beagle comes in as the last mile resource to help install and deploy." – Paul Vacquier • "We're seeing ever-increasing requirements for smart valve installations to bind coverage or maintain coverage at renewals." – Paul Vacquier • "Risk mitigation is becoming a revenue generator, enabling carriers to write premium in challenging markets." – Paul Vacquier

In this episode, we traverse three continents to bring you insights from Gadi Benjamini, co-founder and CEO of FireDome, and Gabriel Gross, a member of FireDome's advisory board. As FireDome emerges from stealth mode, Gadi and Gabriel discuss groundbreaking technology aimed at combating wildfires—a pivotal issue exacerbated by climate concerns. Through their innovative fire protection systems, FireDome is set to transform wildfire management and potentially reshape the wildfire insurance landscape. Whether you're an industry insider or concerned citizen, this episode offers a riveting exploration of FireDome's impactful solutions. Key Highlights: FireDome's cutting-edge system is designed to protect assets from wildfires with a focus on strategic fire breaks and suppression. The innovative solution involves a launcher that deploys capsules filled with fire retardant to create barriers and respond to spot fires with extreme precision. Gadi Benjamini explains the detailed technology and the multi-layered approach involving cameras and sensors, aiming to support firefighters. Gabriel Gross provides an insurance industry perspective, addressing insurability challenges in wildfire-prone regions and how FireDome may play a key role. The potential global impact of FireDome's technology is discussed, highlighting its relevance to both private properties and larger-scale applications. Quotes: "FireDome is a system aimed at protecting assets from wildfires—a burning issue, pun intended." – Gadi Benjamini "Reducing actual vulnerability is the first major step into making homes or businesses insurable again." – Gabriel Gross "There's no silver bullet; it's a chain of solutions that must work together, spearheaded by the firefighters." – Gadi Benjamini

In this engaging episode, we sit down with Chaz Perera, CEO and Co-founder of Roots Automation, to uncover the transformative role of AI in the insurance industry. Chaz shares his journey from leading major initiatives at AIG to founding his own company aimed at solving one of the industry's longstanding challenges—unstructured data. Through his insights, listeners gain a deeper understanding of how digital coworkers are reshaping claims and underwriting processes, enhancing efficiency and accuracy. Key Highlights: Chaz Perera discusses the persistent 10% vacancy rate problem in the insurance industry and how Roots Automation addresses it by automating the handling of unstructured data. Insight into the inefficiencies causing over- and underpayment in claims and underwriting, where AI can save substantial costs. The evolution in AI technology, especially large language models, and their application in making unstructured data manageable and actionable. Candid conversation about AI not replacing employees but complementing their work, easing workloads to focus on high-value tasks. Exploration of the challenges and importance of change management when implementing AI solutions in insurance companies. Quotes: "Solving the unstructured data problem across the insurance industry was the genesis of Roots Automation." – Chaz Perera "Digital coworkers are meant to be your favorite colleague, taking off the mundane work from your plate." – Chaz Perera "Core to any change is understanding the motivations of the people that are affected by the change." – Chaz Perera "Progress doesn't happen if there isn't somebody who's backstopping your risk." – Chaz Perera

In this episode, we have a great conversation with Orna Carni, Managing Partner at FinTLV Ventures, a prominent global VC firm focusing on InsureTech. We discuss FinTLV’s role in supporting the Israeli InsureTech ecosystem and dive into the innovative map they’ve created to showcase local ventures. Orna shares her journey from corporate roles in AIG to venture capital, highlighting the industry's evolution and the impact of AI in InsureTech. Tune in to explore the unique dynamics of Israel as a hub for technological advancement. Key Highlights: • Discover FinTLV’s investments in leading InsureTech companies like Hippo and Lemonade. • Learn about the innovative ecosystem map created by FinTLV to navigate Israeli insuretech startups. • An insider’s look at the influence of AI in transforming the insurance landscape. • The transition from traditional corporate roles to venture capitalism and the skills required. • A discussion on the significant rise of Israeli innovation and its global impact. Quotes: • "Insurance is not just about coverage; it's an enabler for many industries." – Orna Carni • "We want to turn insurance from a lose-lose to a win-win by focusing on prevention." – Orna Carni • "AI is not a buzzword anymore—it's a crucial part of the InsureTech industry." – Orna Carni