Coaching for Leaders 657: How to Increase Team Performance Through Clarity, with David Burkus
17 snips
Dec 4, 2023 
In this engaging conversation, bestselling author and leadership expert David Burkus shares his insights on enhancing team performance through clarity. He emphasizes the importance of clearly defined roles and responsibilities for maximizing team efficiency. Burkus advocates for structured 'huddles' where team members share what they've completed, what they're focusing on next, and any obstacles they're facing. He draws on examples from various industries, including a fast food chain and the International Space Station, showcasing how clarity fosters empathy and effective communication.
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Chris Hatfield's Team Leadership
- Chris Hatfield, astronaut and ISS commander, prioritized shared understanding within his diverse team.
- He fostered empathy by having the team learn about each other's families and even role-play emotional responses to potential crises.
Pal's Sudden Service: A Culture of Clarity
- Pal's Sudden Service, a fast-food chain, achieves incredibly low error rates through rigorous training and clarity.
- Employees spend 100 hours training before working and are regularly "calibrated" with pop quizzes to reinforce learning.
Team Huddles for Clarity
- Hold regular team huddles to enhance clarity and collaboration.
- Each member should answer three questions: "What did I complete?", "What am I focused on next?", and "What's blocking my progress?"
