Tell Me Something True with Laura McKowen Sharon Adams on Emotional Intelligence
Dec 9, 2021
In this engaging conversation, Sharon Adams, a master trainer in emotional intelligence and conflict resolution, shares her profound insights on navigating emotions in our lives. She emphasizes the importance of emotional awareness for empathy and strong relationships. Sharon discusses concepts like emotional granularity and the mood meter, illustrating how they can enhance workplace dynamics. The chat also tackles the challenges of diversity and unconscious bias, urging us to foster open dialogues for growth and understanding.
AI Snips
Chapters
Books
Transcript
Episode notes
Emotional Intelligence Defined
- Emotional intelligence (EQ) involves recognizing, identifying, and regulating your own and others' emotions.
- EQ fosters empathy, teamwork, creativity, and a sense of belonging, essential for success in life and work.
Name Emotions to Regulate Them
- Name your emotions precisely to "name it to tame it" and regain control.
- This practice helps prevent diffuse feelings from triggering inappropriate reactions.
Dentist Waiting Room Shift
- Sharon shared a dentist's office delay where she felt frustrated but shifted to empathy upon seeing the staff's stress.
- This emotional shift improved her experience and the assistant's ability to serve.
