Jillian on Love How To Become an Incredible Communicator with Chris Voss
27 snips
May 20, 2024 
Former FBI hostage negotiator and bestselling author, Chris Voss, shares groundbreaking communication techniques with Jillian. They discuss active listening, expressing empathy, setting boundaries, transforming challenges into opportunities, and the delicate balance between empathy and assertiveness. Dive into the art and science of masterful communication in this captivating episode.
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Listening Is Not Waiting To Speak
- People often mistake waiting to speak for listening, but true listening involves deep attention and desire to understand.
- Most miss the opportunity to clarify and influence through active listening, which is a powerful but invisible skill.
Feeling Understood Relaxes People
- Feeling truly understood triggers physiological relaxation through serotonin and oxytocin.
- This relaxation reduces demands and opens people to collaboration and influence.
Use Presence and Mirroring
- To listen effectively, be present and look for negative cues like concern or hesitation.
- Use mirroring, repeating 1-3 words, to draw people back without making them feel repetitive.