Beyond The Buy

Optimizing Retail Store Operations

Jul 31, 2024
Dr. Gad Allon, an expert in operations management at Wharton, shares insights on optimizing retail store operations. He discusses how reduced operating hours can actually drive profits by fostering community engagement. The conversation highlights challenges retailers face in balancing consumer needs and employee availability. Gad also explores the emerging omni-channel retail landscape, emphasizing the blend of in-store and online experiences, as consumers increasingly seek unique shopping interactions.
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