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Beyond The Buy
Optimizing Retail Store Operations
Jul 31, 2024
Dr. Gad Allon, an expert in operations management at Wharton, shares insights on optimizing retail store operations. He discusses how reduced operating hours can actually drive profits by fostering community engagement. The conversation highlights challenges retailers face in balancing consumer needs and employee availability. Gad also explores the emerging omni-channel retail landscape, emphasizing the blend of in-store and online experiences, as consumers increasingly seek unique shopping interactions.
30:21
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Quick takeaways
- The podcast emphasizes that rethinking operational hours can enhance customer satisfaction and loyalty, contrary to traditional beliefs about longer hours equating to increased sales.
- It highlights the importance of adapting retail strategies to the evolving labor market, focusing on employee well-being while balancing consumer needs.
Deep dives
Engaging with Broader Communities Through Writing
Writing serves as a crucial tool for connecting academic insights with broader audiences, enhancing the speaker's teaching approach. By sharing examples and analyses in a newsletter, he engages not just current students but also former students and other faculty, enriching classroom discussions. This practice allows him to stay current with industry trends and share timely content that can be pulled into classes later. Furthermore, writing enables him to present perspectives on emerging topics quickly without needing extensive approval, fostering a deeper understanding that transcends traditional academic environments.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode