The Three Universal Factors of Influence

Inspiring leaders are defined by three universal factors: being visionary, exemplifying desired behavior, and acting as mentors. These characteristics exist across cultures and are vital for fulfilling fundamental human needs, such as meaning, protection, and belonging. For instance, Tammy Jo Schultz, the captain of Southwest Airlines Flight 1380, demonstrated visionary leadership by providing reassurance during a flight crisis, transforming panic into calm through her clear communication. Her actions exemplified a calming protector while she also assumed the role of a mentor by ensuring the well-being of her passengers after landing.