Engineering Unblocked What makes a Platform Team work with Mason Jones from Zapier
10 snips
May 28, 2024 Mason Jones, recently of Zapier and a former leader at Lattice and Credit Karma, shares his journey into platform engineering. He discusses the importance of visibility in engineering processes and the challenges of transitioning from monolithic to microservices architecture. Mason dives into effective team communication strategies and the balance between immediate goals and user-centric approaches. He highlights the value of standardization and data-driven decision-making while navigating the intricacies of product management.
AI Snips
Chapters
Transcript
Episode notes
Platform Journey
- Mason Jones's platform journey began at Credit Karma in 2015, transitioning from monolith to microservices.
- He later joined Lattice as Director of Infrastructure before Zapier.
Treat Internal Software Development as a Product
- Treat your company's software development experience as a product, regardless of its current state.
- It has users (engineers), bugs, and areas for optimization.
Customer-Driven Approach
- Reorient teams to be customer-driven, prioritizing engineer needs.
- Balance addressing immediate issues with understanding engineers' pain points.