Hospitality Daily Podcast
Lessons from Leading at Starwood, Google, and the Culinary Institute of America: Michiel Bakker’s Career Journey
Jan 27, 2025
Michiel Bakker, President and CEO of the Culinary Institute of America, shares his remarkable journey in hospitality, shaped by early family experiences. He discusses the shift from outcome-driven strategies to prioritizing emotional connections in service. Michiel emphasizes the importance of continuous learning and community in hospitality, advocating for risk-taking and empowerment for growth. His insights into balancing personal relationships with professional life highlight the profound impact of hospitality on both individuals and communities.
18:36
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Quick takeaways
- Michiel Bakker underscores that great hospitality centers around creating meaningful connections and shared experiences, rather than luxury or opulence.
- He emphasizes the importance of adaptable leadership by advocating for empathetic approaches that empower team members and foster collaboration.
Deep dives
Early Inspiration in Hospitality
Michael Bakker reflects on his childhood experiences that ignited his passion for hospitality. Annual family vacations at a Dutch seaside hotel created lasting memories, highlighting the importance of family and consistency in hospitality. The familiarity of the hotel and shared family meals underscored the idea that great hospitality is about togetherness rather than luxury. These early experiences shaped his understanding of hospitality as a means to create memorable connections with others.
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