

Episode 249: Moving Beyond Function in Product Management with Nesrine Changuel
11 snips Oct 1, 2025
Nesrine Changuel, a product coach and author with experience at Google, Spotify, and Microsoft, discusses her insights on creating emotionally engaging tech products. She highlights the three pillars of Product Delight: removing friction, anticipating needs, and exceeding expectations, using examples like Revolut. The conversation delves into addressing Zoom fatigue with innovative Google Meet features, the importance of inclusivity in design, and the need for balancing emotional and functional motivators in product development to truly delight users.
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Delight Is A Repeatable Product Strategy
- Product Delight combines functional utility with emotional connection to create memorable products.
- Nesrine argues successful tech companies use repeatable techniques to craft delight, not luck.
Three Pillars Of Delight
- Delight rests on three pillars: remove friction, anticipate needs, and exceed expectations.
- Anticipation and exceeding expectations create surprise and deepen emotional connection.
Revolut Surprise Features
- Nesrine uses Revolut as an example of anticipation and surprise through added features like eSIM purchases.
- She found new, useful features that she hadn't expected while using the app on a trip.