

166. The Disproportionate Power of Language
8 snips Jan 31, 2023
Explore how a leadership shift aboard the USS Santa Fe transformed both morale and performance by prioritizing intent over directives. Discover the role of effective communication in creating psychological safety within teams and how open dialogue drives learning. Learn practical strategies to transform organizational communication by valuing insights from all members. This approach not only fosters engagement but also reshapes overall culture for the better. Language holds the power to change outcomes in ways you might not expect!
AI Snips
Chapters
Books
Transcript
Episode notes
Santa Fe's Transformation
- The USS Santa Fe, the fleet's worst-performing submarine, transformed its morale and performance.
- By shifting from orders to intent-based communication, every eligible sailor re-enlisted, and the ship achieved record inspection scores.
The Power of Language
- The USS Santa Fe's success wasn't due to increased skill or knowledge, but a change in communication.
- Changing how they talked to each other changed their culture, which then transformed their results.
Psychological Safety
- Amy Edmondson's research showed psychological safety's impact on team learning and effectiveness.
- Teams where members feel safe to speak up are more likely to engage in learning and problem-solving.