Low Down on Low-Code
Pega CTO: Don Schuerman
Jun 24, 2024
Don Schuerman, CTO of Pegasystems and former stand-up comedian, shares his unique insights into tech and humor. He discusses the recent PegaWorld Inspire '24 and dives deep into Pega's innovative AI strategy, particularly the Pega Blueprint. Don emphasizes how early experiences in comedy shaped his approach to collaboration and communication in tech. The conversation also touches on the exciting potential of low-code solutions, the tension between building versus buying applications, and the transformative power of AI in enhancing customer experiences.
39:11
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Quick takeaways
- Don Schuerman emphasizes the transformative potential of Pega Blueprint in optimizing workflows for enhanced customer engagement and innovation.
- His diverse career path, shaped by a blend of technical skills and improv comedy, illustrates the value of adaptability and enthusiasm in professional growth.
Deep dives
Understanding Pega's Role in Decisioning and Workflow Automation
Pega operates as an AI decisioning and workflow automation platform, focusing on enhancing customer engagement for enterprise clients. The platform allows organizations to present relevant offers and conversations to customers, facilitating loyalty and personalized experiences. Pega aims to streamline various workflows essential to customer interactions, such as onboarding and exception management. By translating complex technological concepts into actionable strategies, Pega helps clients connect their ambitions back to the development of effective products.
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