Navigating Low-Code and AI in Business Operations

This chapter explores the unique position of a specific vendor in the low-code space, emphasizing their integration of customer workflows and automation, particularly in regulated industries. It also discusses the evolving applications of AI within business processes, highlighting the use of PEGA's platform and its innovative tools to enhance customer interactions and workflow management. Finally, the conversation examines the tension between building versus buying applications and the transformative potential of using platforms like Blueprint for process optimization.