
Service Design Show
How To Uncover Game-Changing Opportunities with the PRFAQ Framework / Marcelo Calbucci / Ep. #225
Apr 10, 2025
Marcelo Calbucci, an author and consultant with 25 years of tech experience, introduces the PRFAQ framework, a strategic tool used by Amazon for over 20 years. He discusses how the framework helps organizations evaluate which ideas to pursue, blending narrative writing with structured data to enhance decision-making. Marcelo emphasizes preventing common pitfalls in problem-solving and exploring customer needs. The conversation also touches on integrating AI in the writing process and fostering community among service design professionals for enhanced collaboration.
01:03:06
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Quick takeaways
- The PRFAQ framework, used by Amazon for over 20 years, systematically evaluates product ideas by combining press releases with FAQs to articulate vision and market viability.
- This framework emphasizes structured narrative writing over bullet points to enhance clarity, critical thinking, and team alignment on project concepts.
Deep dives
Understanding the PRFAQ Framework
PRFAQ, an acronym for Press Release and Frequently Asked Questions, is a strategic tool developed by Amazon to evaluate product and service ideas systematically. It allows users to articulate a vision through a structured narrative that encompasses customer needs, potential solutions, and market viability. This framework emphasizes precise writing and critical thinking over bullet points or slides, fostering a deeper understanding among team members. By focusing on full English sentences, it encourages clarity and coherence, making it easier for all stakeholders to grasp the core ideas behind a project.
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