How To Differentiate Your Home Service Company In A Saturated Market
Oct 13, 2023
auto_awesome
Wade Langston Swikle, founder and CEO of 2 College Brothers Moving, Storage and Franchising, talks about the moving industry, upselling practices, franchising, and market seasonality. They also discuss the importance of continuous learning, creating raving fans, maintaining professionalism and hygiene for movers, treating employees and customers well, strategic partnerships, aligning with influencers, marketing strategies, and the importance of dedication and perseverance.
Consistently marketing throughout the year allows the business to grow and maintain a strong presence in a saturated market.
Implementing upselling and cross-selling opportunities, such as branded boxes and additional services, can generate extra revenue and improve customer satisfaction in the moving industry.
Prioritizing customer service, building raving fans, and aligning with realtors and influencers helps differentiate and establish credibility in the home service market.
Deep dives
Seasonal Marketing Opportunities
The podcast episode discusses the importance of increasing marketing efforts during the off-season when many companies cut costs. This presents an opportunity to gain market share and attract customers while competitors slow down. By keeping marketing strategies active throughout the year, the business can continuously grow, hire new employees, and maintain a strong presence in the market.
Expanding into Franchising
The episode shares the journey of Wade Langston Swiekel, the founder and CEO of Two College Brothers Moving, Storage, and Franchising. Starting his moving company with limited resources, he grew it into a multi-million dollar business with multiple locations. Now, the focus is on franchising the concept while ensuring the success of each franchisee. Wade emphasizes the importance of mentorship, understanding the numbers, and establishing systems and processes to support growth.
Upselling and Cross-Selling Opportunities
During the podcast, the discussion delves into various upselling and cross-selling opportunities within the moving industry. Examples highlighted include selling branded boxes, offering storage solutions, providing additional services like junk removal or interior design receiving, and exploring partnerships with specialists in other related industries, such as garage organization or overhead storage installation. These strategies not only improve customer satisfaction but also contribute to generating additional revenue streams for the business.
Focus on creating raving fans
The speaker shares their experience of prioritizing customer service and creating raving fans in their moving company. They discuss implementing a chief of raving fans role and rolling out the raving fan guarantee, which includes a money-back guarantee for unhappy customers. This approach sets them apart from competitors and helps build trust and loyalty with clients. They also mention the importance of aligning with top realtors and influencers to generate referrals and establish credibility in the industry.
Persist and surround yourself with the right people
The speaker emphasizes the importance of persistence and surrounding oneself with like-minded individuals. They urge entrepreneurs to stay committed to their goals and navigate the challenges they face. They also encourage auditing one's circle and surrounding oneself with people who inspire and motivate. By seeking mentorship and learning from successful individuals, entrepreneurs can reverse-engineer their path to success and achieve their goals.
Wade Langston Swikle is the founder and CEO of 2 College Brothers Moving, Storage and Franchising, He is also the founder of Smarter Moving Solutions LLC and the co-founder of Moving Titan Retreats, a mastermind retreat that brings together ambitious moving company owners worldwide to uplift the moving industry. Wade started his moving company with $600 and a pickup truck at the age of 21 while a student at the University of Florida over 11 years ago. From there, he grew the company to a multi-million dollar business with multiple locations and is now successfully franchising the concept.
In this episode, we talked about the moving industry, upselling practices, franchising, market seasonality...
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode