
Connecting the Dots
Improving all domains of outcomes using the Pulse Program with Korby Miller
Apr 4, 2024
Korby Miller discusses the Pulse Program at Prisma Health, focusing on enhancing outcomes by emphasizing data collection, transparency, and system improvement efforts. The Great Catch program improves safety reporting and fosters a culture of trust. Learning collaboratives drive patient satisfaction improvements, and prioritizing engaged individuals encourages behavior change for organizational growth.
31:24
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Quick takeaways
- The Pulse Program integrates outcomes, safety, quality, and experience domains to drive improvement.
- Tech-enabled components like Pulse Rounding and Pulse Insights facilitate data collection and real-time risk mitigation.
Deep dives
Development of the Pulse Program
The Pulse Program, led by Corby Miller, Vice President at Prisma Health, stemmed from Dr. Gleason's expertise in building similar programs. Focused on a comprehensive clinical operating system, the Pulse Program integrates outcomes, safety, quality, and experience domains to drive improvement. By structuring the system and engaging a dedicated team, the program was launched in 2022 and has shown significant results.
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