

141: Mastering Customer-Centric Product Management (ft. Ryan Glasgow)
Oct 9, 2023
George interviews Ryan Glasgow, CEO of Sprig, discussing the power of asking the right questions, user feedback transforming a mobile app, customer-centricity in product management, unconventional team structures, and early 'aha!' moments.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Building Customer-Centric Products and Founding Sprig
01:36 • 2min
Building Customer-Centric Products
03:15 • 21min
Growth, Challenges, and Success in Building the Company
24:11 • 2min
Understanding User Experience: Looking Beyond NPS
26:31 • 10min
Prioritizing People and Growth in Product Management
36:34 • 2min