Understanding User Experience: Looking Beyond NPS

George chats with Ryan Glasgow, CEO of Sprig, a seasoned product expert. They discuss the key to successful product development: understanding customer problems. Ryan emphasizes the value of asking the right questions and draws insights from his experience at Weebly, where user feedback revolutionized their mobile app. They also dive into the broader concept of customer-centric product management, exploring the impact of genuine understanding on product-market fit and the significance of unconventional team structures and early "aha!" moments.

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