EO How I Raised $17M in 14 Days | Pylon, Marty Kausas | EO
Jul 21, 2025
Marty Kausas, co-founder and CEO of Pylon, a cutting-edge B2B customer support platform, shares his journey of raising $20 million from top investors like Andreessen Horowitz and Y Combinator. He discusses the intense challenges of "Pivot Hell" and the discipline required to thrive in startup life. Marty recounts how Pylon achieved $120K in ARR and secured initial funding in just six days. He emphasizes the importance of relentless work ethic and how AI is transforming customer support, pushing the boundaries of innovation in the industry.
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Persistence Overcomes Failure
- Only one successful outcome is needed to overshadow all previous failures.
- Persistence through hardships like "Pivot Hell" is crucial for founders.
The Reality of Pivot Hell
- Marty experienced constant doubt and external pressure during "Pivot Hell."
- Despite everything, he felt compelled to continue, driven by internal resolve.
Target Big Horizontal SaaS Markets
- Building in a large horizontal SaaS market offers vast potential for growth.
- Emerging communication channels like Slack create fresh opportunities for customer support software.
