The AI in Business Podcast How Responsible AI is Shaping the Future of Banking and Finance - with Shub Agarwal of U.S. Bank and USC
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Apr 29, 2025 Shub Agarwal, Senior VP of Product Management for AI at U.S. Bank and USC professor, discusses the transformative role of responsible AI in banking. He emphasizes that method matters more than models, advocating for user-centric designs. Shub highlights the importance of data governance to ensure ethical practices as the industry innovates. He also delves into the significant impacts of AI in sales and fraud detection, showcasing how it's personalizing experiences and balancing technology with human oversight.
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Responsible AI in Finance
- Financial services cautiously embrace generative AI with a focus on responsible adoption.
- The priority is creating business value and improving customer experience while doing things the right way.
Agentic AI Transforms UX
- Agentic AI reimagines workflows to be more personalized and human.
- AI will transform user experience into natural, conversational interactions.
Agentic AI in Sales and Fraud
- Agentic AI enhances sales by personalizing customer interactions with relevant insights.
- It boosts fraud detection by enabling faster, more precise actions and communication.