The AI in Business Podcast
How Responsible AI is Shaping the Future of Banking and Finance - with Shub Agarwal of U.S. Bank and USC
Apr 29, 2025
Shub Agarwal, Senior VP of Product Management for AI at U.S. Bank and USC professor, discusses the transformative role of responsible AI in banking. He emphasizes that method matters more than models, advocating for user-centric designs. Shub highlights the importance of data governance to ensure ethical practices as the industry innovates. He also delves into the significant impacts of AI in sales and fraud detection, showcasing how it's personalizing experiences and balancing technology with human oversight.
21:28
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Quick takeaways
- Responsible AI adoption in banking emphasizes ethical considerations alongside innovation, focusing on robust data governance for reliable outcomes.
- AI is transforming user experiences by facilitating personalized interactions, shifting the focus towards seamless engagements in financial services.
Deep dives
Responsible AI Adoption in Financial Services
Responsible AI adoption in the financial services sector emphasizes the importance of creating business value while enhancing user experiences. Leaders in the industry recognize a duty to their constituents, opting for a cautious approach that prioritizes ethical considerations alongside innovation. This shift focuses on implementing robust data governance practices, which ensures that responsible inputs result in more reliable outputs. By addressing potential risks early in the development process, organizations can better navigate the complexities of AI technologies and their implications.
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