In this episode, Igor Voloshin, Head of Discovery Team at CoinsPaid, shares his experience with User Interviews. Topics discussed include the use of User Interviews, recruiting and scheduling, platform limitations, organizing interviews, incentives, managing user pools, favorite features, growth opportunities, and more.
User Interviews offers a seamless and efficient process for finding specific participants in various industries and roles, with a wide range of options and customization for incentives.
One standout feature of User Interviews is the ability to chat with potential participants before approving them, ensuring a good fit for research projects, and the flexibility of paying incentives with gift cards or cryptocurrency.
Deep dives
Overview of User Interviews
User Interviews is a platform that helps companies find and recruit participants for user interviews. They focus on providing a seamless and efficient process for finding specific people in various industries and roles. With a panel of millions of participants in different countries, User Interviews offers a wide range of options for finding the right users for research projects. They also offer customization options for incentives, allowing participants to choose gift cards that match their interests. User Interviews integrates with calendars and video conferencing tools to streamline the interview process. While their main focus is recruitment, there may be potential for future expansion into other areas of user testing and research.
Key Features of User Interviews
One of the standout features of User Interviews is the ability to chat with potential participants before approving them, which helps ensure a good fit for research projects. Another feature that stands out is the flexibility in paying incentives. User Interviews offers the option to pay participants with gift cards or even in cryptocurrency, making it convenient for both researchers and participants. Additionally, User Interviews provides the unique benefit of not charging until after the project is completed, giving researchers the opportunity to experience the value first before paying. While there are some areas for improvement, such as the integration of their incentive calculator into the main platform and better interconnections in participant management, overall, User Interviews provides a user-friendly experience.
Future Opportunities for User Interviews
User Interviews has a clear focus on providing a streamlined and efficient user recruiting process. As they continue to expand, there may be opportunities for new features such as insight generation and management of participants. Offering a centralized research hub and integrating with customer relationship management (CRM) systems like Salesforce could provide added value for larger companies managing multiple research projects. While User Interviews has a strong position in the market, competition exists, especially considering the demand for user recruiting and testing platforms. However, their user-friendly approach, supportive sales team, and commitment to providing a positive user experience set them apart from other players in the space.
Positive Feedback and Relationship with User Interviews
Users have reported positive experiences and interactions with the User Interviews team. The sales manager, Matt, has been particularly helpful and friendly, guiding users through the onboarding process and conveying a partnership approach. Users appreciate the transparency, affordability, and flexibility of the platform, as well as the ability to chat with potential participants before approval. While there may be a few areas that could be improved, such as the integration of features and enhancements in participant management, users have found the overall experience with User Interviews to be satisfying and effective for their research needs.
We are continuing the series on User Testing tools, and this time we are learning about User Interviews. To explore this product we invited Igor Voloshin, Discovery Team Head at CoinsPaid, to share his experience. Other than being the guy that is “always with a smile on face” as his awasof social media handle proclaims, and one of the good guys in Russia these days who wants peace and for things to go back to how they were or better, he shared with us how he got to be a discovery head, how he and his team use User Interviews to organize their, well, user interviews! In this episode, we discussed:
What are they using User Interviews for?
How to do recruiting and scheduling
Some of the platform’s limitations in geography
How the interviews are organized and where they are performed
Different incentives options
The stress of managing our own pool of users, and how often can we utilize them without annoying them too much
Favorite and least favorite features
Opportunities and areas where the platform can grow
*Note: any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way. Please leave us a review and feedback ⭐️⭐️⭐️⭐️⭐
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