The Synopsis

Company. Coupang: Building the Leading South Korean Ecommerce Business from the Ashes of Mediocrity

49 snips
Mar 26, 2024
Founder Bom Kim discusses the rise of Coupang from humble beginnings to a dominant South Korean ecommerce giant. Topics include the epic restructuring pre-IPO, the unique competitive environment in Korea, and Coupang's success post-capital pivot. The conversation delves into TAM, market share estimates, and Coupang's innovative services like Fresh Grocery. International expansion, payment platforms, and risk analysis are also explored.
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ANECDOTE

Bom Kim's Early Ventures

  • Bom Kim, Coupang's founder, sold his magazine, 02138 (Harvard's zip code).
  • He then noticed Groupon's success and cloned the model in South Korea.
INSIGHT

Groupon Model Flaw

  • Groupon's model had a flaw: it didn't create recurring customers.
  • It habituated customers to wait for sales, which is unsustainable.
ANECDOTE

Eric's Steakhouse Example

  • Coupang's initial Groupon model caused customer regret and churn for businesses.
  • An example is Eric's Steakhouse, which lost money on deals and didn't gain loyal customers.
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