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Company. Coupang: Building the Leading South Korean Ecommerce Business from the Ashes of Mediocrity

The Synopsis

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Evaluating E-commerce Potential and Strategies of Coupang

The chapter analyzes Coupang's e-commerce potential against competitors like Amazon and Naver, estimating a GMV of $38 billion and discussing market share in South Korea. It explores Coupang's focus on consumer satisfaction through service, selection, and price, leveraging consumer preferences for competitive advantage. The strategic approach of prioritizing first-party inventory over third-party, emphasis on fast delivery, and the importance of essential categories like groceries for customer loyalty are highlighted.

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