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Company. Coupang: Building the Leading South Korean Ecommerce Business from the Ashes of Mediocrity

The Synopsis

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Evolution of Koopong: From Groupon Inspiration to Strategic Transformation

The chapter traces the journey of Koopong, an e-commerce company in South Korea inspired by the Groupon model. It discusses the founder's initial success, challenges faced in attracting and retaining customers through discounts, and the pivotal decision to pivot towards a customer-centric model. The narrative highlights the shift from a group-buying model to product sales, strategic investments, and the development of proprietary delivery services to enhance the overall customer experience.

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