Short Term Rental Secrets Podcast 7 Things Killing Your STR Reviews (And How to Fix Them Today) | The STR Scale Show with Mike Reilly | Ep 12
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May 8, 2025 Discover the seven hidden pitfalls that may be sabotaging your short-term rental reviews. Learn why guests expect certain amenities and how misleading listings can hurt your reputation. Find out the critical role of clear communication and the dangers of over-automation. Uncover the secrets behind cleanliness and pricing strategies that keep your property in the five-star range. This insightful discussion offers proven tips to enhance guest experiences and boost those all-important ratings.
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Offer Ample Amenities
- Provide ample supplies like toilet paper, paper towels, and toiletries to guests.
- Include amenities such as beach chairs and towels to enhance guest experience.
Respond Immediately to Guests
- Respond to guest inquiries and issues immediately to improve guest satisfaction.
- Quick communication prevents guests from considering other properties or feeling neglected.
Avoid Misleading Listings
- Avoid misleading guests with exaggerated location claims or heavily photoshopped images.
- Be accurate and authentic to prevent disappointing guests and poor reviews.