Short Term Rental Secrets Podcast
7 Things Killing Your STR Reviews (And How to Fix Them Today) | The STR Scale Show with Mike Reilly | Ep 12
May 8, 2025
Discover the seven hidden pitfalls that may be sabotaging your short-term rental reviews. Learn why guests expect certain amenities and how misleading listings can hurt your reputation. Find out the critical role of clear communication and the dangers of over-automation. Uncover the secrets behind cleanliness and pricing strategies that keep your property in the five-star range. This insightful discussion offers proven tips to enhance guest experiences and boost those all-important ratings.
21:54
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Providing essential amenities, like extra toiletries and recreational items, greatly enhances guest satisfaction and leads to better reviews.
- Immediate and efficient communication with guests can prevent misunderstandings, improve their experience, and ultimately encourage positive feedback.
Deep dives
Importance of Amenities and Supplies
Providing adequate amenities is essential for ensuring a positive guest experience. To avoid receiving negative reviews, hosts should focus on equipping the property with sufficient supplies, such as extra rolls of toilet paper and paper towels, so guests do not have to make unnecessary grocery trips. Additionally, including recreational items like beach chairs, towels, and even emergency kits enhances the convenience for guests, allowing them to travel with less baggage. Well-prepared properties not only lead to satisfied guests but also elevate the property's marketability.
