Your property is great. So why are guests still leaving 4 stars?
In this episode, Mike breaks down the 7 most common mistakes that silently ruin guest experiences and the reviews that follow.
These aren’t theories.
They’re field-tested lessons from 1,200+ reviews, across 28 properties, and over 5 years of hosting.
You’ll learn:
- Why nickel-and-diming your guests kills conversion
- The #1 amenity guests expect (but almost no one provides)
- How to stop losing stars from poor messaging and over-automation
- Why Photoshop and misleading listings backfire (fast)
- The deep clean schedule every top host follows
- How to protect margins while leveling up experience
- The review-killer most hosts don’t realize they’re doing
If you’re stuck at 4.8 and can’t crack 4.95+, this is your fix.
05:00 – Algorithm Boost: How Amenities and Photography Drive Ranking
06:00 – Lightning Response: The Profit Power of Immediate Communication
08:00 – Misleading Listings: The Hidden Cost of Photoshop and Fluffed Locations
11:00 – Guest-Friendly Pricing: Stop Nickel-and-Diming for Add-Ons
13:00 – Annual Investment Rule: Keeping Properties Fresh and 5-Star Worthy
15:00 – The Upgrade Clause: Property Improvement Plans That Scale Value
17:00 – The Cleanliness Factor: Deep Cleaning Every Quarter Pays Dividends
19:00 – Messaging Mistakes: Why Over-Communication Kills Guest Experience
21:00 – Final Recap: 7 Things Hosts Do That Secretly Cost Them Reviews
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