

Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more
84 snips Jun 20, 2022
Gibson Biddle, former VP of Product at Netflix and CPO at Chegg, shares his wealth of knowledge about product leadership and strategy. He discusses his DHM model for product strategy and the GEM prioritization framework, revealing insights on optimizing for success. Gibson dives into his Netflix case studies, balancing customer delight with business needs, and offers advice on building a personal board of directors for career growth. He also highlights daily habits that differentiate good product managers from great ones.
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Career Path
- Gibson Biddle's career started in marketing, transitioned to product at Electronic Arts, and included a joint venture with Disney.
- He later held VP of Product roles at Netflix and Chegg before focusing on teaching product strategy.
DHM Model
- The DHM model (Delight, Hard-to-Copy, Margin-Enhancing) guides product strategy, emphasizing delighting customers with unique, profitable offerings.
- Balancing delight and margin is crucial; increasing delight doesn't always justify the cost.
Perfect New Release Test
- A "perfect new release" A/B test at Netflix revealed that faster DVD delivery didn't significantly improve retention.
- While desirable, the cost outweighed the retention benefit, highlighting the need for balancing delight and margin.