Lenny's Podcast: Product | Growth | Career cover image

Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more

Lenny's Podcast: Product | Growth | Career

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Delighting Customers: Strategic Insights from Netflix

This chapter explores a product strategy model focused on enhancing customer delight while maintaining business viability, using Netflix as a case study. It discusses the challenges of balancing these goals through data-driven decision-making and A-B testing, while highlighting the importance of unique advantages like original content and technology. The chapter also examines strategic decisions made during the COVID pandemic, emphasizing the importance of customer experience in building long-term business success.

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