How to Be Awesome at Your Job

1035: How to Create Stronger Connections by Disagreeing Better with Bob Bordone

15 snips
Feb 24, 2025
Bob Bordone, a Senior Fellow at Harvard Law School and founder of The Cambridge Negotiation Institute, discusses the art of conflict resilience. He emphasizes how embracing tough conversations can strengthen relationships. Bordone reveals three simple steps to tackle conflicts effectively and explores the emotional dynamics that influence negotiations. He also introduces concepts like the Five Fs of conflict responses and the importance of honest dialogue, encouraging listeners to view disagreements as opportunities for growth.
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ANECDOTE

Family Property Dispute

  • Bob Bordone mediated a conflict in a wealthy family dividing property.
  • The real conflict revolved around emotions and family history, not just possessions.
INSIGHT

Deep-Rooted Conflicts

  • Conflicts often run deeper than surface-level disagreements.
  • Addressing underlying emotions and needs is key to resolving conflict.
ADVICE

Nonviolent Communication

  • Name your feelings and unmet needs clearly.
  • Then, discuss how to meet those needs respectfully.
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