Think Fast Talk Smart: Communication Techniques 217. Rethinks: How to Build Deep Connections
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Jul 22, 2025 
Join Rachel Greenwald, an executive fellow at Harvard Business School and a professional matchmaker, as she shares her expertise on building deep connections. Discover how prioritizing feelings over words can transform your conversations in work and love. Rachel offers practical strategies for mastering small talk, avoiding common pitfalls, and the importance of genuine curiosity. She emphasizes the role of empathy in effective communication and how intentionality can enhance relationship-building. Get ready to connect on a deeper level!
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Make Small Talk Intriguing
- Avoid asking boring, predictable questions during small talk like "Where are you from?" or "What do you do?".
- Instead, be intriguing by giving unexpected answers or asking interesting questions to engage others.
Start and End Small Talk
- Start small talk by making an observation about your shared environment instead of asking questions.
- End it using the "white flag" technique: signal conversation's close with a final question and a sincere compliment.
Focus on Feelings in Communication
- Communication advice is the same whether romantic or professional: focus on how you make someone feel.
- People remember how you made them feel more than your words or credentials.
