Psychology of Customer Success Gainsight's Easton Taylor on the Power of Human-First Leadership
Are you struggling to balance business results with employee well-being?
Do you wonder how to create a high-performing team while treating them with humanity?
It's time to explore the transformative impact of human-first leadership in customer success.
Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
- What human-first leadership really means beyond the buzzwords, and why it's more critical now than ever in the challenging tech economy
- The 8 key ingredients of human-first leadership, including empathy, authenticity, and personalized experiences
- How Gainsight's core values, including "childlike joy" and "Shoshin" (beginner's mind), shape their unique culture
- Practical strategies for new leaders to build trust and transparency with their teams
- The crucial role of psychology in developing effective leadership skills
- How to maintain a human-first approach while driving results in challenging times
Don't let the pressure to deliver results destroy your team's morale and effectiveness. Tune in to learn how human-first leadership can transform your customer success department, boost employee engagement, and ultimately drive better business outcomes.
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This episode was sponsored by Vitally.io
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🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
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🧑🏻🎓 The CS Leadership Academy is opening back up July 15!
Ready to stop figuring out CS leadership the hard way?
The Customer Success Leadership Academy VIP Notification List gets you early bird pricing (that's $250 off!) plus first access when enrollment opens.
No obligation to join! But you'll want that discount when you see what's inside...
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