Easton Taylor

Easton Taylor, SVP of Customer Success at Gainsight and a human-first leadership advocate, shares insights from his nine-year journey in customer success. He highlights the eight crucial ingredients of human-first leadership, including empathy and authenticity, and discusses Gainsight's core values like 'childlike joy' and 'Shoshin.' Easton emphasizes the importance of prioritizing employee well-being and fostering transparency to build trust, especially during tough economic times. He also offers practical strategies for new leaders to enhance team dynamics and creativity.