Dental Unfiltered

Episode 106 - Dental Conflict Resolution

Jul 15, 2025
Dive into the critical role of conflict resolution in dental teams. Discover how unresolved issues can harm team morale and patient care. Learn practical strategies like conflict resolution forms and promoting respectful communication. The discussion emphasizes investing in leadership development to foster a healthier workplace culture and reduce turnover. Explore how effective conflict management can transform team dynamics and enhance the overall patient experience.
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INSIGHT

Conflict Harms Team Morale & Care

  • Conflict in dental teams acts like a cancer harming morale and patient care.
  • Immediate, structured conflict resolution prevents turnover and practice damage.
ANECDOTE

Leadership Training Sparks Change

  • Andrew Vallo invested in leadership training focused on conflict resolution this year.
  • He extensively noted and shared learnings with his leadership team to improve their skills.
ADVICE

Use Conflict Resolution Form

  • Use a conflict resolution form to prepare mentally before conversations.
  • Reflect on intentions and desired outcomes to keep discussions calm and productive.
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