The Power of LISTENING Before RESPONDING | Rener Gracie EP 489
Jan 9, 2024
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Rener Gracie, Jiu-jitsu master leveraging martial arts principles, shares a story of turning a scathing review into a positive outcome by actively listening and taking responsibility. He emphasizes the power of understanding, connecting, and seeking to understand first before responding.
Understanding an opponent's balance before attacking it applies not only in martial arts but also in business and relationships.
By seeking understanding first and accepting responsibility, negative experiences can be turned into positive ones and relationships can be strengthened.
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The Importance of Seeking Understanding
The podcast episode discusses the importance of seeking to understand others before attempting to change their perspective. The speaker uses the analogy of Jujitsu to explain the principle of understanding an opponent's balance before attempting to off-balance them. The speaker shares a personal experience where they applied this principle in their own business by actively engaging with a dissatisfied customer, validating their concerns, and offering a private session to rectify the situation. By seeking understanding first, the speaker was able to turn a negative experience into a positive one and strengthen their relationship with the customer.
Jiu-jitsu master Rener Gracie details leveraging martial arts principles in business and relationships. He recounts a scathing review from a mother whose child had a terrible first class. Gracie exemplifies the Japanese concept of understanding an opponent's balance before attacking it. Instead of defending his school, he intently listened to fully grasp the woman's perspective. After validating her experience, Gracie ensured changes so it wouldn't repeat. His yield-focused, non-combative approach completely shifted the interaction. He advocates seeking to understand first, accepting responsibility regardless of fault. This wisdom enabled turning an critic into an advocate.